What is Accident Management?
No matter how well-maintained your company’s vehicles are, accidents and collisions remain a fact of life. Which is why it’s crucial to be prepared.
Via our dedicated Helpline, Autoserve’s accident management partner can rapidly deploy an incident response vehicle to your employee’s location.
Regardless of whether the incident concerns collisions, motorway closures or chemical spillages, Autoserve’s accident management partner will always strive to repair your vehicles at the roadside. However, on the occasions when this isn’t possible, they will recover the vehicle and arrange the safe onward travel of all drivers, passengers, and time-critical loads to their final destination.
Our partner has access to a nationwide network of BS-10125 approved repairers who work to agreed labour rates and part discounts. They also have in-house ATA / VDA Qualified Engineers who review estimates to ensure true and fair damage costs.
While the vehicle is in for repair they will provide you with a courtesy car, free of charge, and will contact the relevant insurance companies on your behalf to settle any claims. They’ll also provide free legal assistance if the driver is not at fault. In addition, our partner also has a high value of delegated authority with several large insurers which in turn will help to minimise downtime and overall claim costs.
What does Accident Management Include?
Our comprehensive accident management service is always available, whenever you need it:
- Cover for both fault, and non-fault, accidents
- Availability 24/7, 365 days a year
- A rapid response from our accident management partner
- Access to a nationwide network of BS-10125 repairers
- A free courtesy car, free of charge
- Advice and free legal assistance for non-fault accidents
